Administration Skills and Techniques
Suitable For Everyone
1. Business Awareness - Understanding the commercial nature of business
2. Client Relations - Getting to know your client, staff, team
3. Dealing with the Persistent Complainant - Knowing & utilising Complaints Procedures
4. Communication - Tailoring your style of communication
5. Interviewing - Identifying the facts and issues from interviews
6. Managing Others - Effective people management
7. Professional Conduct - Exercising good standard of client care and work
8. Self Awareness - Evaluating your professional strengths and weaknesses
9. Working with Others - Appreciating your role and responsibilities
10. Workload Management - Setting realistic timescales
11. Public Relations - Spreading information to gain public awareness
12. Filing and Record Keeping - Record Management and filing
practises
13. Effective Writing - Informative & Persuasive writing
14. Office Etiquette - Ways to a happy office environment
This course is assignments-based. There is no end-of-module test.
Course Fee: CAD $567.75 (included 9% discount)
Instalments: CAD $154.71 x 4 monthly
Instalments are payable every 4 weeks and must be completed before Certificate can be issued.
Office Administration Course Eligibility
Qualify with an Office Administration Certificate
To be eligible to study our Office Administration Course, candidates must have:
Office Skills - Typing and IT
High School Diploma
On successful completion students can work within any business sector with added confidence.
